Today’s businesses are completely reliant on technology, and technology is a great thing….that is, until it decides not to work! So what do most offices do when their systems are down? They call their IT Company and before you know it, you’re up and running.
Our office was working with another IT company but were unhappy with the slow response to our distress calls. Sometimes they didn’t call back at all! We were frustrated to say the least, but that all changed when we hired Merrimack River Technologies LLC.
When I first met Greg Mason, I was immediately impressed. He listened to my concerns and answered my questions in plain terms that I could understand. Above all, he assured me that our calls would never go unanswered, and after 2 ½ years, I can honestly say that my calls have in fact never gone unanswered.
Pam McDonough, the customer service manager, is amazing and always makes sure service requests are completely followed through. She stays in touch with clients, passing along valuable information about software updates and recommendations, and even sends out warnings notifying us of impending storms that might affect power to our server and network.
Greg and all his team are responsive, professional, knowledgeable and reliable. Knowing they are there to keep our network up and running assures us that our technology will be available for its intended purpose -- treating our patients.
Laura Ruscio, CDA, CPFDA
Kallen K. Hull, DMD PC