Our office was working with another IT company but were unhappy with the slow response to our distress calls. Sometimes they didn’t call back at all! We were frustrated to say the least, but that all changed when we hired Merrimack River Technologies LLC.
When I first met Greg Mason, I was immediately impressed. He listened to my concerns and answered my questions in plain terms that I could understand. Above all, he assured me that our calls would never go unanswered, and after 2 ½ years, I can honestly say that my calls have in fact never gone unanswered.
Pam McDonough, the customer service manager, is amazing and always makes sure service requests are completely followed through. She stays in touch with clients, passing along valuable information about software updates and recommendations, and even sends out warnings notifying us of impending storms that might affect power to our server and network.
Greg and all his team are responsive, professional, knowledgeable and reliable. Knowing they are there to keep our network up and running assures us that our technology will be available for its intended purpose -- treating our patients.
Laura Ruscio, CDA, CPFDA
Kallen K. Hull, DMD PC
Merrimack River Technologies planned and directed our major transition from a terminal based patient management system to Dentrix with digital radiography in every operatory, which was the first in our region. When presented with difficult integration issues, their technical knowledge and attention to detail made the difference.
Merrimack River Technologies's team is very responsive, prioritizing important issues that arise and dealing with them quickly and effectively. They understands the business issues related to the practice of dentistry and ensures that our networks are secure, protecting our patient’s personal information. Their detailed follow-up and preventive maintenance; helps us avoid a major problems with our network and systems. I can reach them any time day, or night for trouble-shooting or technical assistance. Their organization is flexible, working after office hours or on weekends to prevent disruptions to our practice.
Dr. Robert Fremeau DMD
We appreciate the service our company has received from the team at Merrimack River Technologies. The guys are quick to respond, have been friendly and easy to work with.
Our business has grown over the years and we definitely needed to transition to a professional and reliable company. Our staff is very pleased to be working with Merrimack River Technologies and feel that we are in capable hands.
Julie L. Dupere – Office Manager
Hartmann Oil & Propane
Merrimack River Technologies has been the best IT we could ask for. Whether we call or e-mail with a question, their response time is exceptional.
We never have to wait to have a problem addressed, which is amazing considering we are a dental office that needs our technology to be in perfect working order at all times.
Most recently, MRT conducted an office upgrade to our all our computer systems, and the price was reasonable. The MRT techs worked around our office hours in order to cause the least amount of a disturbance to us and our patients. I would highly recommend them!
Lindsey UX- Practice Manager
New Hampshire Family Dental
We have been working with Merrimack River Technologies for over three years and are very happy with the high level of their support. They are quick to respond when issues arise, and the majority of our issues are resolved in one visit.
Our office has a very complex computer system that runs industry specific software which can be challenging to maintain. The team at Merrimack River Technologies has done an excellent follow up with vendors and keeping these systems up and running.
David H. Bellman, G.G.
Bellman Jewelers, Inc.
To serve our growing patient base, we staff two dentists, three hygienists, two dental assistants and several highly trained office staff. The practice has been part of the local community for over 40 years.
I have been with the practice for almost ten years and juggle a range of priorities daily. While I wouldn’t have it any other way, it’s reassuring to have the Merrimack River Technologies team to support the practice’s office network.
They are always super-responsive when we need help. Office Manager Pam McDonough is terrific at helping triage any issues and if we need a tech onsite, they are here in short-order.
Greg Mason and the other techs are really adept at helping us stay with and ahead of things that might be emerging in the IT world.” Their work to keep the technology up and running and years of expertise are vital to our practice.
Robert Horosewski – Practice Manager
Clark and Leighton PC.