Our office was working with another IT company but were unhappy with the slow response to our distress calls. Sometimes they didn’t call back at all! We were frustrated to say the least, but that all changed when we hired Merrimack River Technologies LLC.
When I first met Greg Mason, I was immediately impressed. He listened to my concerns and answered my questions in plain terms that I could understand. Above all, he assured me that our calls would never go unanswered, and after 2 ½ years, I can honestly say that my calls have in fact never gone unanswered.
Pam McDonough, the customer service manager, is amazing and always makes sure service requests are completely followed through. She stays in touch with clients, passing along valuable information about software updates and recommendations, and even sends out warnings notifying us of impending storms that might affect power to our server and network.
Greg and all his team are responsive, professional, knowledgeable and reliable. Knowing they are there to keep our network up and running assures us that our technology will be available for its intended purpose -- treating our patients.
Laura Ruscio, CDA, CPFDA
Kallen K. Hull, DMD PC
Merrimack River Technologies planned and directed our major transition from a terminal based patient management system to Dentrix with digital radiography in every operatory, which was the first in our region. When presented with difficult integration issues, their technical knowledge and attention to detail made the difference.
Merrimack River Technologies's team is very responsive, prioritizing important issues that arise and dealing with them quickly and effectively. They understands the business issues related to the practice of dentistry and ensures that our networks are secure, protecting our patient’s personal information. Their detailed follow-up and preventive maintenance; helps us avoid a major problems with our network and systems. I can reach them any time day, or night for trouble-shooting or technical assistance. Their organization is flexible, working after office hours or on weekends to prevent disruptions to our practice.
Dr. Robert Fremeau DMD
For the past 10 years Merrimack River Technologies has designed, configured, and managed all of our information technology systems. Their team are our IT department providing all systems and end user support. The systems they maintain include servers and workstations, internet, firewall, email, wireless network access, virus protection, content filtering, ProSystem FX accounting software, Timeslips, and QuickBooks, as well as others.
We rely on Merrimack River Technologies, especially during tax season, when our systems must be running 100% of the time. Merrimack River Technologies makes us a priority, with prompt response to our calls and effective resolution of any problems we encounter.
Bornstein and Sweatt